Customer Service
You can contact us via email (info@phamix.com) and we will respond to you within 1 business day (excluding weekends and Canadian statutory holidays). We always check emails before shipping so rest assured that if you need to cancel or change an order that we will be able to adjust it prior to shipping.
Please add us to your trusted list of senders, contacts or address book to ensure our emails don’t end up in your junk or spam folders. If you’ve emailed us and haven’t heard back, please check your junk/spam folder.
Our Mailing Address
PhaMix.com
3750 Oak St
Vancouver, BC
V6H 2M3
Canada
Our offices are set up as a mail order facility and as such we’re unable to accommodate visitors. Thanks for your understanding.
Returns
Please see our Shipping & Returns Page for details regarding our return policy.
Statutory Holidays/Office Closure
We will be closed on the following holidays:
2025
- January 1 – New Year’s Day
- February 19 – Family Day
- March 29 – Good Friday
- March 31 – Easter Monday
- May 20 – Victoria Day
- July 1 – Canada Day
- August 5 – BC Day
- September 2 – Labour Day
- September 30 – Truth and Reconciliation Day
- October 14 – Canadian Thanksgiving
- November 11 – Remembrance Day
- December 25 – Christmas Day
- December 26 – Boxing Day